If you are a job seeker or worker with disability, you can expect a high level of service from your Disability Employment Services Program Provider.
The Department of Education, Employment and Workplace Relations monitors the way employment services are delivered and all Disability Employment Services Program Providers must meet the standards of service and behaviour set out in the Employment and Related Services Code of Practice and Service Guarantee.
If you are not satisfied with the service you receive the following step by step guide has been developed to help you lodge a complaint.
Your step by step guide to making a complaint
Step 1
Try to sort out the problem by discussing it with your Disability Employment Services Program Provider. All Disability Employment Services Program Providers must have a process in place to deal with the issues you raise with them. They are eager to make things right for you.
Step 2
If for some reason you cannot discuss the issue with your Disability Employment Services Program Provider, or you have tried and are still not satisfied, contact the DEEWR Customer Service Line on 1800 805 260 (free call from landlines).
Step 3
If you are not satisfied with the way your complaint has been dealt with you may make a further complaint to the Commonwealth Ombudsman’s Office.
Reporting claims of abuse and neglect
The Australian National Disability Service Abuse and Neglect Hotline is the single contact point for anyone who wishes to report claims of abuse and neglect of people with disability using Australian Government services. They can be contacted by phone on 1800 880 052 (free call from landlines) or by telephone typewriter (TTY) on 1800 301 130 (free call from landlines).