Accessibility of goods, services and facilities

Question 1 Yes No Don't know  

Is at least part of any front desk or reception area at a height that can be used by a person using a wheelchair or someone of short stature?

Question 2 Yes No Don't know  

If clients may have to wait in a reception area for some time is there seating that can be used by people with disability such as arthritis?

Question 3 Yes No Don't know  

If there are any tables, cubicles, water coolers, telephones, computers, ticketing machines or other facilities, is at least one of each kind at a height that would be accessible to people using a wheelchair?

Question 4 Yes No Don't know  

If there is a system for queuing or notification of service, is it clearly identifiable and accessible to all clients? For example, a queuing system that simply flashes up a number without an auditory announcement would not be useful for customers with a vision impairment.

Question 5 Yes No Don't know  

If there is a public announcement system, is it supplemented with visual displays such as captioning or scroll bars of information and assistive listening systems (ALS) such as a hearing loop?

Question 6 Yes No Don't know  

If there is a hearing loop, is there signage to inform clients of its availability?

Question 7 Yes No Don't know  

If there are changing rooms is at least one large enough to be used by a person using a wheelchair or walking frame?

Question 8 Yes No Don't know  

Is there good lighting to assist people with a vision impairment to follow the safest pathway and to assist with communication, for example for people who might lip read?

Question 9 Yes No Don't know  

If facilities such as telephones, computers or transaction machines are made available to the public can they be used by all clients including those with a vision impairment or hearing impairment? For example, a person who is deaf of hard of hearing may need a volume control on a telephone.

Question 10 Yes No Don't know  

Are controls and switches at an accessible or reachable height for everyone including people using wheelchairs?

Question 11 Yes No Don't know  

Are staff trained to provide appropriate assistance and non-discriminatory service? For example, are they aware of the appropriate way to offer assistance to a person with a vision impairment?

Question 12 Yes No Don't know  

Do staff know when and how to provide sign language interpreters for clients who communicate using Auslan (Australian Sign Language)?

Question 13 Yes No Don't know  

Do staff know how to access a TTY (telephone typewriter) and the National Relay Service for people who are deaf or hard of hearing or have a speech impairment?

Question 14 Yes No Don't know  

Do all your contact details on your web site and publications include a TTY (telephone typewriter) or e-mail contact for people who are deaf or hard of hearing or have a speech impairment?

Question 15 Yes No Don't know  

Is information provided to clients available in a range of formats such as electronic, large print or Braille on request and do staff know how to access alternative formats when required?

Question 16 Yes No Don't know  

Is public information on your organisation's web site accessible to all users and compliant with web accessibility guidelines?

Question 17 Yes No Don't know  

Is there an emergency evacuation procedure in place that addresses the needs of people with disability?

Question 18 Yes No Don't know  

Have you completed the evacuation and emergency checklist available on this web site?