Service Guarantee of service providers

Providers of Disability Employment Services (DES) and National Panel of Assessors (NPA) funded by the Australian Government have service guarantees they must meet.

DES Service Guarantee

DES providers must provide a high level of service to people with disability. They must:

• carry out employment services at or above the minimum standards set by their Disability Employment Services – Service Guarantee
• tailor their services to the situation and background of each client with disability, as well as to the available job opportunities
• display the Service Guarantee in all offices and sites
• make the Service Guarantee available to people with disability in accessible formats – such as screen reading software, larger font and audio.

NPA Service Guarantee

Organisations that carry out NPA assessments commit to following the Disability Employment NPA Service Guarantee. The guarantee sets out the principles and standards for assessment services. It also outlines the services our clients can expect to receive.

Useful downloads

Disability Employment Services – Service Guarantee

Disability Employment National Panel of Assessors – Your Service Guarantee