The Personnel Group Ltd LEETON

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Connections for Quality gives you information to help you choose the right provider for your needs. The sections on this page are the Service Quality Indicators. They tell you more about this provider and their services.

Our job seekers

With a proud 30 year history of supporting our jobseekers into employment, The Personnel Group is one of regional Australia’s most successful DES providers.

The Personnel Group welcomes and supports any person with a disability or mental health condition who is actively seeking employment.  At any point in time we are supporting over 1000 jobseekers across our sites.

Ensuring our Employment Consultants have industry low caseloads ensures they have the time to work with you to develop necessary skills and knowledge to pursue your career goals.

Testimonials from our current jobseekers as to their satisfaction with how we support them includes:

• I have only had a couple of appointments so far but am happy with the service provided
• My Employment Consultant goes above and beyond what I thought I would receive.
• Keep doing what you’re doing, best support I have ever had
• The support I have got has helped me get to where I am now

 

We provide support after you secure employment either onsite at your place of employment, with your and the employer’s permission, or off site.  This ongoing support lasts as long as you need us, we do not work to time defined limits.

Everything we do is focused on assisting you to gain and maintain your employment.

Our employers

The Personnel Group has a proud 30 year history of supporting local employers to establish diversity in their workforce.

Our Staff take pride in understanding your business needs and on their ability to accurately job match jobseekers to your requirements ensuring that the fit is right and that the right supports are in place for success.

We can:

• provide onsite support to assist with the training and upskilling of your new staff member, releasing some of the time burden of new staff from your Supervisor. 
• organise workplace modification to enable your new employee to undertake the role in its entirety, removing barriers to success. 
•  identify government incentives that hiring your new employee may attract and assist you to access them.

The Personnel Group has a strong repeat business rate with employers, evidencing we deliver on our promises and put the employer at the centre of our activities.

We offer you the opportunity to contribute to the development of work ready jobseekers, through quarterly Business Builder and Employer Reference Groups – we value your input.

Our latest employer satisfaction survey returned a Net Promoter Score of +60 and testimonials from our current employers as to their satisfaction with how we support them includes:

• Naomi has assisted me in a very tricky situation where I was panicked and she managed to alleviate these fears and get things sorted for me
• Like the way they visit fortnightly and any issues or concerns they address straight away
• Happy with the service and the one on one consultancy
• Great experience even though the jobseeker was not successful - honest service
• Very happy with service provided - High Standard

Our networks

The Personnel Group maintains very strong and beneficial relationships with many service providers and employers.  We have a dedicated team who oversee both employer and service provider networks, and maintain these relationships by providing regular updates about our services and participants.

We also have an embedded Community Champions program, which includes over 700 employers and service providers who voluntarily choose The Personnel Group as their primary provider.

All service providers are account managed through a CRM, and some our teams also work with and within the same building as service providers businesses, to support the transition of people with a disability or mental health condition into our service. 

Our way of delivering services through My Future My Choice, clearly dictates responses and actions our team undertakes to maintain business relationships, as well as representing the ethos driving our service.  We put the people that we support at the centre of everything we do and strive to give them genuine choice and control of their service. 

Our performance

The Personnel Group performs in the mid range across all our sites.  Within the government’s assessment system, we sit in the 3 star band.

Outside of this assessment, The Personnel Group works tirelessly to assist our jobseekers at their pace – sometimes this is detrimental to our assessed performance.  We don’t mind this, as our service is solely built around assisting people and employers individually, and if that takes time, that’s ok by us.

Our Purpose is to ‘create equality through employment’ and that is achieved by ensuring that we supporting a jobseeker into employment you have the best opportunity for success.  Sometimes it takes longer than the norm for you to be ‘work ready’ and we will keep working with you until you’re ready.

We commence over 500 people into employment each year. 

We have people with a disability or mental health condition registered with us who have been in employment for 20 years or more.  This is the level of our service, we are there for you, and if that impedes our performance, that’s ok.

Everything we do is focused on assisting you to gain and maintain your employment.

About us

TPG has been supporting people with a disability or mental health condition since 1986, that’s a long time and has given us a lot of experience.  We have assisted over 5000 people into jobs, which means 1000’s of employers believe in what we do.   People work here because they believe in our Purpose, creating equality through employment, and live by our Values, we are fair, we are passionate and we challenge the status quo.

We are a not for profit and have a Board of Directors who are leaders in business across the region.

A not for profit has a social purpose, putting all funds back into improving our service delivery.  We are funded by the Australian Government to provide free services to jobseekers or employers.