To make a complaint about an Inclusive Employment Australia, Australian Disability Enterprise, or a disability advocacy service, you can contact the Complaints Resolution and Referral Service (CRRS)., How to make a complaint to the CRRS, To make a complaint, you can: call 1800 880 052 Monday to Friday, 9 am to 7 pm AEST, except for national public holidays fill in the online complaint form. The CRRS is a free service., Help to make a complaint, If you are deaf or have a hearing or speech impairment, you can contact the National Relay Service (NRS) on 1800 555 677 then ask for 1800 880 052 . If you need to speak to someone in a language other than English, you can use the free Translating and Interpreting Service (TIS) by calling 13 14 50 ., Who can use the CRRS, To complain to the CRRS about a service, you must be using a disability service funded by the Australian Government. These services include: Inclusive Employment Australia Australian Disability Enterprises (ADEs) advocacy services. These are services funded under the, Disability Services and Inclusion Act (2023), . You can also make a complaint to the CRRS if you’re an advocate or nominee of a person using the service. Services can also get help from the CRRS. For example, to get information: to deal with or prevent a complaint on how to improve policies and procedures., Types of complaints you can make to the CRRS, These can include issues such as: not getting the right pay unsafe or poor employment conditions not being respected and valued at work not getting the training you need to find, keep or do a new job not getting a service or support that you should not being allowed to make a complaint or ignoring your complaint being removed from a service unfairly abuse and neglect – find out more about types…, What the CRRS will do, Providers of disability services need to meet the National Standards for Disability Services. The CRRS will help you understand your rights under these standards. They will try to improve your experience with an Inclusive Employment Australia, ADE or advocacy service. For information about the National Standards for Disability Services, visit the Department of Social Services website . When you…, What to expect from the CRRS, People who use the service will: get advice that is private and impartial – the CRRS will not take sides be treated with respect and understanding be listened to. Services that use the Complaints Resolution and Referral process will: benefit from the skills and experience of the CRRS team value the fair approach that focuses on results gain skills in handling complaints get better results when…, Changing your provider, If you want to change your employment service provider, contact the National Customer Service Line (NCSL). You can: call 1800 805 260 send an email to DEWR customer service . Complete the Online contact form - Department of Employment and Workplace Relations, Australian Government, Complaints about the CRRS, If you want to complain about the service you have received from the CRRS, contact the Department of Social Services (DSS). You can contact the DSS: online through DSS complaints by phone on 1800 634 035 by email
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Ongoing Support (Work Assist) is available to employees with disability, injury or a health condition who need support to maintain their job or are having difficulty performing the essential functions of a job due to the impact of their disability, injury or health condition. An Inclusive Employment Australia provider will work with you and your employer to provide support to keep your job.…, How do you get help? , You will need to talk to and register directly with an Inclusive Employment Australia provider. At the first interview they will talk about your circumstances, your Employment situation and any support needs you may have. If the provider considers that you need Ongoing Support (Work Assist) to maintain your job, they will seek your agreement to receive Ongoing Support (Work Assist) and ask you…, What help can you get?, Ongoing Support (Work Assist) help can include: face-to-face support, such as meeting in person for appointments advice about redesigning a job, for example changing or swapping tasks managing workplace changes referrals to health support services, such as physiotherapy, occupational therapy, pain management or counselling. It is your choice if you want to talk to people at work about your…, Who is eligible?, To get Work Assist, you need to: be currently employed have a disability, injury or health condition (this will be confirmed by the Inclusive Employment Australia provider) be working at an average of at least 8 or more hours per week have been working in that job over a consecutive period of at least 12 weeks, or there is an expectation that the job will last for at least 12 weeks be assessed by…, How to apply for Work Assist, Contact an Inclusive Employment Australia to apply for Ongoing Support (Work Assist) services. Find an Inclusive Employment Australia provider near you. For more information call a JobAccess Adviser on 1800 464 800 or fill out our online enquiry form .
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