Inner West Council is a local government area located in the inner western region of Sydney in the state of New South Wales, Australia. The Council worked with the Australian Government’s JobAccess service and the National Disability Recruitment Coordinator (NDRC) to improve their disability confidence and provide equitable employment opportunities for Australians with disability. The NDRC works…
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Videos
Employees with disability have a right to not share information about their disability. If an employee tells you about their disability, you need to keep it private. You can watch this video with Auslan or read the transcript. Topics covered in this video: meeting work, health and safety needs when employees need to tell you about disability reasons to share or not share information your…
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Videos
The Complaints Resolution and Referral Service is a free service for people with disability who are users of Australian Government funded: Disability Employment Services (DES); Australian Disability Enterprises (ADE); and/or Disability Advocacy services., Making a complaint to the CRRS, The CRRS is open Monday to Friday, 9am to 7pm Australian Eastern Standard Time (AEST) and Australian Eastern Daylight Saving Time (AEDST), excluding Australian national public holidays. To make a complaint: Call 1800 880 052 (toll free) Callers who are deaf or have a hearing or speech impairment can contact the National Relay Service (NRS) by calling 133 677 then asking for 1800 880 052 Callers…, Who can complain to the CRRS?, Complaints can be made by clients of services funded by the Department of Social Services (DSS) under the Disability Services and Inclusion Act (2023). These services include: Disability Employment Services (DES) Australian Disability Enterprises (ADEs); and Advocacy Services (funded by DSS). To get assistance from the CRRS to look into a complaint, a person needs to: be an eligible participant,…, What type of complaints can be made to the CRRS?, These can include issues such as: Not getting the right pay Unsafe or poor employment conditions Not being respected and valued at work Not receiving the training you need to find, keep, or do a new job Not getting a service or support that you should be provided with Not being allowed to make a complaint or ignoring your complaint Abuse and neglect Being unfairly exited from a service. If you…, What will the CRRS do?, Providers of disability services are required to meet the National Standards for Disability Services . The CRRS will help you understand your rights under these standards and improve your experience with a DES, ADE or advocacy service. The CRRS will: listen and document your complaint get your permission to talk to the service and any others that are involved remain impartial – the CRRS will not…, CRRS-directed local resolution, – The CRRS will assist you and your service to resolve the complaint together., Investigation, – The CRRS will contact your service about your complaint and find out what happened. The CRRS may make recommendations to address your complaint., Self-directed local resolution, – Assist the complainant by providing suggestions and confidence to contact the service directly to resolve the complaint., Advocacy-directed local resolution, - where the CRRS gives an advocate or support person information, or finds a support person for the complainant, so that they have the support they need to raise the complaint directly with the service. Individuals who use the service will: Receive impartial and confidential advice Be treated with respect and understanding Be listened to objectively. Services who participate in the Complaints…
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Videos
Daniel’s story, As Liaison Librarian, Daniel connects the Institute’s teaching departments with the library. He’s been working at the Institute since 2016. He does many different tasks – from ordering new items for the library, to preparing classes on how to use the catalogue or reference. He also answers questions about research and does one-on-one consultations. Paul Kloppenborg is Daniel’s manager: ‘Daniel’s…, How simple changes and support can help, Daniel has cerebral palsy, which mainly affects his legs and his hands a little too. He needs aids, including a wheelchair and frame, to move around. To help him work, Daniel has a height-adjustable desk. Workplace adjustments like this are simple, but mean Daniel can work with ease. There is also funding to help pay for adjustments at work, big and small. For Daniel, services like JobAccess…, Benefits of employing people with disability, Being open to employing a person with disability can lead organisations to the best person for the job. It also provides that person with the many personal, social and financial benefits of work. For Daniel, it’s important that the 20% of Australians living with disability are represented in our organisations. ‘People with disability are not a small part of our population. They should be present…
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Stories
Considering a person with disability could lead you to the best person for the job—just ask Ebru Dogan, Diversity and Inclusion Advisor at Gold Coast Health. “It’s definitely a positive thing for any organisation. Aside from working towards an inclusive culture and meeting targets, it brings a diversity of thought that is invaluable,” says Ebru. It doesn’t have to be difficult either – there are…
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Stories
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Downloads
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As with any new starter, employees with disability will likely need orientation and training in their new role. Find out how to make sure the induction process is accessible and fair. You can watch this video with Auslan or read the transcript. Topics covered in this video: making sure induction and training is accessible what to cover in the induction process checking in with your new staff…
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Videos
