Epic Employment Service Inc SORELL

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Connections for Quality gives you information to help you choose the right provider for your needs. The sections on this page are the Service Quality Indicators. They tell you more about this provider and their services.

Our job seekers

We believe all people with disability have a right to meaningful employment and we will do whatever it takes to help you find a job you love.
When you come to EPIC, we will:
- introduce you to your local EPIC team and give you the opportunity to choose an Employment Consultant to work closely with
- discover your interests, strengths and talents, and find out what job you would like
- develop and regularly review your personalised Job Plan
- explain your responsibilities in your journey towards employment
- provide a list of activities for you to choose from, that will help you reach your goals
- identify your skill gaps and offer you nationally recognised training through our Registered Training Organisation (RTO) EPIC Education Assist, or other RTOs
- support you to create a great resume, prepare job applications, practice interview skills and attend job interviews
- assist you to travel to and from your workplace, purchase appropriate work clothes, and adjust your workplace to suit your needs
- connect you with like-minded employers who align with your career goals
- support you on-the-job in your workplace for as long as you need us- that could be a month, a year or longer.
We’re here for the long run. We don’t just find people jobs, we are committed to helping them keep their job.
What our job seekers say:
“EPIC care about their job seekers. At your appointment they give you time, you get individual attention and you don’t feel like you are just a number,” Diane, Grafton.
“I have found that EPIC do go further with the service they provide than other disability employment services that I’ve been with,” David, Hervey Bay.
Find out more: https://epicassist.org/jobseekers/

Our employers

At EPIC, we assist businesses to hire people with disability for roles within their organisations. We take the time to understand the businesses’ needs and find the right person for the job. 
We work with businesses to break down barriers around hiring people with disability, and help build more diverse and inclusive workplaces.
Here’s what you can expect from us:
- The right person for the role: We take the time to understand your business culture, values, challenges, and the skills and talent you’re looking for to make sure we find a person who is a great fit for your team.
- Transparent communication: Before the person starts in your workplace, we’ll brief you about the job seeker, their disability and how best to support them. After they have started work, we will check in with you regularly via phone, email or in person. That way, everyone remains on the same page and any issues are resolved immediately.
- Ongoing support: This is what sets us apart from other providers. Once your employee is on-the-job, we’ll check in regularly to see how they’re progressing, and how you’re doing too. If the employee needs hands-on support to do their job, we’ll work alongside them every shift until they no longer need our help. 
What our employers say:
“EPIC understand our business and we really appreciate their support for not only the client but us as well,” Woolworths, South Brisbane.
“I like that EPIC have given me the opportunity to employ people who might not be able to get employment otherwise, they provide a valuable service in the community which I really appreciate,” Three Blue Ducks, Byron Bay.
Find out more: https://epicassist.org/businesses/

Our networks

Through local and national networks, EPIC is creating more inclusive and diverse workplaces and opportunities for people with disability.
We have an extensive network of employers and partner organisations across Australia. If we discover that there are any services you need that we can't help you with, we'll refer you to other providers or community organisations in our network, including:
- Tutoring and mentoring services
- Community support
- Accommodation services
- Disability and health services
- Registered Training Organisations (RTOs)
We also advocate for the rights of people with disability as active members of national networks and organisations like Anglicare Australia, Australian Network on Disability (AND), and Disability Employment Australia.

Our performance

We are committed to delivering a personalised, engaging customer experience to our participants and employers. By empowering our customers to tell us how we can improve, we can ensure a 10/10 experience is provided to every person we encounter.
We proactively seek feedback from our customers regarding their experience with us. This helps us understand what our customers see as our strengths, and where we can improve. We continue to work tirelessly to achieve the very best customer experience for every job seeker and employer.
What our customers say: 
"What I appreciate most about EPIC is that they haven't lost hope in me and continue pushing me to do better." – Ricky
"EPIC has been a gleaming ray of sunshine through a very difficult time in my life." – Susan
"EPIC didn't just tell where I had to work - they helped me achieve my dream." - Erin

About us

At EPIC we are passionate about raising expectations. We believe everyone has a right to work, and we know that disability doesn’t mean you can’t find a job that you love.
EPIC has been helping people with disability secure meaningful, sustainable employment for almost 30 years, and we have been delivering NDIS funded work preparation since mid-2014. We understand the importance of staying on a person’s employment journey for as long as they need us. We don’t walk away; we provide on-the-job, individualised support for each and every person.
From our humble beginnings in Brisbane in 1990, EPIC has grown to 400 employees and operates from 50 service centres across Queensland, New South Wales, Victoria and Tasmania. EPIC also delivers a range of disability services in Europe.
We are proud of the work we do in helping people with disability reach their employment goals. We will continue to work towards levelling the playing field, and facilitating job opportunities, for people with disability.