Complaints about the NDIS
To complain about NDIS services, contact the NDIS Quality and Safeguards Commission. For complaints about JobAccess, contact the Department of Social Services (DSS).
Make a complaint about the NDIS
If you have concerns about your NDIS supports and services or want to make a complaint, contact the NDIS Quality and Safeguards Commission. You can contact them:
- online through the NDIS Commission website
- by phone on 1800 035 544.
Make a complaint about JobAccess
To make a complaint about any JobAccess service, contact the DSS. JobAccess services include the:
- telephone advice line
- Employment Assistance Fund (EAF)
- National Disability Recruitment Coordinator (NDRC)
- Complaints Resolution and Referral Service (CRRS)
- National Disability Abuse and Neglect Hotline.
You can contact the DSS:
- online through DSS Complaints
- by phone on 1800 634 035
- by email.
If you’d like to give feedback about the JobAccess website, please fill out our online form.
Help to make a complaint
If you are deaf or have a hearing or speech impairment, you can contact the National Relay Service (NRS) on 1800 555 677 then ask for the number you need.
If you need to speak to someone in a language other than English, you can use the free Translating and Interpreting Service (TIS) by calling 13 14 50.
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