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To make a complaint about an Inclusive Employment Australia, Australian Disability Enterprise, or a disability advocacy service, you can contact the Complaints Resolution and Referral Service (CRRS)., How to make a complaint to the CRRS, To make a complaint, you can: call 1800 880 052 Monday to Friday, 9 am to 7 pm AEST, except for national public holidays fill in the online complaint form. The CRRS is a free service., Help to make a complaint, If you are deaf or have a hearing or speech impairment, you can contact the National Relay Service (NRS) on 1800 555 677 then ask for 1800 880 052 . If you need to speak to someone in a language other than English, you can use the free Translating and Interpreting Service (TIS) by calling 13 14 50 ., Who can use the CRRS, To complain to the CRRS about a service, you must be using a disability service funded by the Australian Government. These services include: Inclusive Employment Australia Australian Disability Enterprises (ADEs) advocacy services. These are services funded under the, Disability Services and Inclusion Act (2023), . You can also make a complaint to the CRRS if you’re an advocate or nominee of a person using the service. Services can also get help from the CRRS. For example, to get information: to deal with or prevent a complaint on how to improve policies and procedures., Types of complaints you can make to the CRRS, These can include issues such as: not getting the right pay unsafe or poor employment conditions not being respected and valued at work not getting the training you need to find, keep or do a new job not getting a service or support that you should not being allowed to make a complaint or ignoring your complaint being removed from a service unfairly abuse and neglect – find out more about types…, What the CRRS will do, Providers of disability services need to meet the National Standards for Disability Services. The CRRS will help you understand your rights under these standards. They will try to improve your experience with an Inclusive Employment Australia, ADE or advocacy service. For information about the National Standards for Disability Services, visit the Department of Social Services website . When you…, What to expect from the CRRS, People who use the service will: get advice that is private and impartial – the CRRS will not take sides be treated with respect and understanding be listened to. Services that use the Complaints Resolution and Referral process will: benefit from the skills and experience of the CRRS team value the fair approach that focuses on results gain skills in handling complaints get better results when…, Changing your provider, If you want to change your employment service provider, contact the National Customer Service Line (NCSL). You can: call 1800 805 260 send an email to DEWR customer service . Complete the Online contact form - Department of Employment and Workplace Relations, Australian Government, Complaints about the CRRS, If you want to complain about the service you have received from the CRRS, contact the Department of Social Services (DSS). You can contact the DSS: online through DSS complaints by phone on 1800 634 035 by email
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To report abuse or neglect of a person with disability anywhere in Australia, contact the National Disability Abuse and Neglect Hotline (the Hotline) on 1800 880 052 . The Hotline is a free, independent and private service. If you or someone you know is in life threatening or an emergency situation, call 000 for help from police, fire or ambulance services. If you have a speech or hearing…, Making a report, If you or someone you know is being abused or neglected, you can contact the National Disability Abuse and Neglect Hotline. To make a report you can: call 1800 880 052 Monday to Friday, 9am to 7pm AEST, except for national public holidays send an email The Hotline is a free, independent and safe way to report abuse and neglect of people with disability, anywhere in Australia. Anyone can use the…, Help to make a report, If you are deaf or have a hearing or speech impairment you can contact the National Relay Service (NRS) on 1800 555 677 then ask for 1800 880 052 . If you need to speak to someone in a language other than English you can use the free Translating and Interpreting Service (TIS) by calling 13 14 50 . If you need help to report abuse or neglect because of your disability, the Hotline staff can…, What happens when you contact the Hotline?, When you call or email the Hotline you’ll need to give some details, including: your name, address and age some information about the service or place where the abuse or neglect is happening, or has happened the name of the person or people responsible for the abuse or neglect the name, age and address of the person being abused or neglected your permission for the Hotline to share this…, What happens after you make a report?, The Hotline staff will work with you to find the best way to deal with the abuse or neglect you’re reporting. They will give you information and refer your report to the right organisation. The Hotline won’t take sides in the issue and doesn’t advocate for anyone., Abuse or neglect in a government-funded service, If your report is about abuse or neglect in a government-funded service, the Hotline will pass the report on to the government body that funds the service. The funding body will then investigate the report. Government-funded services for people with disability can include: open or supported employment accommodation community services respite care services., All other reports of abuse or neglect, If your report is about abuse or neglect that isn’t in a government funded service, the Hotline will pass the report on to an organisation that can investigate the report. This might include an ombudsman or complaints-handling body., Help to write referrals, The Hotline can help to write referrals to report abuse and neglect to: NDIS Quality and Safeguards Commission – for abuse and neglect relating to NDIS supports or services NSW Ageing and Disability Commissioner South Australian Adult Safeguarding Unit . If you or someone you know is being abused or neglected, you can contact the National Disability Abuse and Neglect Hotline (The Hotline) on…, Complaints about the Hotline, Contact the Department of Social Services (DSS) Complaints – 1800 634 035 if you want to complain about the service you have received from the National Disability Abuse and Neglect Hotline.
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For more help, please go to The Translating and Interpreting Service (TIS National)
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Returning to work after an injury or illness can be challenging, especially when living with an invisible disability. For Rehabilitation Counselling student, Haley, support from JobAccess made all the difference. “I have an invisible disability,” Haley says. "Sometimes I can walk without support, but I still live with the pain and fatigue from my injury. That isn’t always visible to others.”, The right workplace adjustments made a difference, Sitting for long periods was painful and difficult for Haley. Through the Employer Assistance Fund (EAF) , JobAccess provided the right workplace adjustments, including specialised equipment. “JobAccess has helped me get back to work by supporting me with equipment which has helped manage my fatigue levels and my pain,” Haley explains. Her manager, Tania, Senior Vocational Rehabilitation…, Inclusive employment benefits everyone, Tania says Haley’s story is a reminder that inclusive workplaces are achievable and beneficial. “Every employer has the potential to employ somebody with a disability,” she says. “You don’t necessarily need to do anything that’s dramatically different.” With the right workplace supports in place, people with disability can thrive – and employers can build stronger, more inclusive teams., Get Started with JobAccess, We’ve helped almost 500,000 Australians and many businesses. Whether you're a jobseeker, employer, or service provider, we can help you. Explore our free resources at: www.jobaccess.gov.au Call our expert advisers: 1800 464 800 Together, we can create a more inclusive workforce for all.
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For Tegan, an IT Digital Enablement Analyst, work is more than just a job, it’s purpose, independence, and connection. Living with Ehlers-Danlos Syndrome (EDS) and fibromyalgia, she manages complex, lifelong health conditions while continuing to contribute her skills, creativity, and expertise to the Diocese of Toowoomba. “I have around six hours of activity out of every 24,” she explains. “And I…, Get started with JobAccess, JobAccess is the Australian Government’s hub for disability employment support. Whether you’re an employer, service provider, or jobseeker, JobAccess can help you create a more inclusive and accessible workplace. Visit www.jobaccess.gov.au or call 1800 464 800 to speak with an adviser.
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Providers of Inclusive Employment Australia and National Panel of Assessors (NPA) funded by the Australian Government have service guarantees they must meet., Service Guarantee for Inclusive Employment Australia, The Services Guarantee sets out the minimum services that participants can expect to receive from their Inclusive Employment Australia provider. Read the Service Guarantee for more information., Service Guarantee for NPA, Organisations that carry out NPA assessments commit to following the Disability Employment NPA Service Guarantee . The guarantee sets out the principles and standards for assessment services. It also outlines the services clients can expect to receive.
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