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To make a complaint about an Inclusive Employment Australia, Australian Disability Enterprise, or a disability advocacy service, you can contact the Complaints Resolution and Referral Service (CRRS)., How to make a complaint to the CRRS, To make a complaint, you can: call 1800 880 052 Monday to Friday, 9 am to 7 pm AEST, except for national public holidays fill in the online complaint form. The CRRS is a free service., Help to make a complaint, If you are deaf or have a hearing or speech impairment, you can contact the National Relay Service (NRS) on 1800 555 677 then ask for 1800 880 052 . If you need to speak to someone in a language other than English, you can use the free Translating and Interpreting Service (TIS) by calling 13 14 50 ., Who can use the CRRS, To complain to the CRRS about a service, you must be using a disability service funded by the Australian Government. These services include: Inclusive Employment Australia Australian Disability Enterprises (ADEs) advocacy services. These are services funded under the, Disability Services and Inclusion Act (2023), . You can also make a complaint to the CRRS if you’re an advocate or nominee of a person using the service. Services can also get help from the CRRS. For example, to get information: to deal with or prevent a complaint on how to improve policies and procedures., Types of complaints you can make to the CRRS, These can include issues such as: not getting the right pay unsafe or poor employment conditions not being respected and valued at work not getting the training you need to find, keep or do a new job not getting a service or support that you should not being allowed to make a complaint or ignoring your complaint being removed from a service unfairly abuse and neglect – find out more about types…, What the CRRS will do, Providers of disability services need to meet the National Standards for Disability Services. The CRRS will help you understand your rights under these standards. They will try to improve your experience with an Inclusive Employment Australia, ADE or advocacy service. For information about the National Standards for Disability Services, visit the Department of Social Services website . When you…, What to expect from the CRRS, People who use the service will: get advice that is private and impartial – the CRRS will not take sides be treated with respect and understanding be listened to. Services that use the Complaints Resolution and Referral process will: benefit from the skills and experience of the CRRS team value the fair approach that focuses on results gain skills in handling complaints get better results when…, Changing your provider, If you want to change your employment service provider, contact the National Customer Service Line (NCSL). You can: call 1800 805 260 send an email to DEWR customer service . Complete the Online contact form - Department of Employment and Workplace Relations, Australian Government, Complaints about the CRRS, If you want to complain about the service you have received from the CRRS, contact the Department of Social Services (DSS). You can contact the DSS: online through DSS complaints by phone on 1800 634 035 by email
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To report abuse or neglect of a person with disability anywhere in Australia, contact the National Disability Abuse and Neglect Hotline (the Hotline) on 1800 880 052 . The Hotline is a free, independent and private service. If you or someone you know is in life threatening or an emergency situation, call 000 for help from police, fire or ambulance services. If you have a speech or hearing…, Making a report, If you or someone you know is being abused or neglected, you can contact the National Disability Abuse and Neglect Hotline. To make a report you can: call 1800 880 052 Monday to Friday, 9am to 7pm AEST, except for national public holidays send an email The Hotline is a free, independent and safe way to report abuse and neglect of people with disability, anywhere in Australia. Anyone can use the…, Help to make a report, If you are deaf or have a hearing or speech impairment you can contact the National Relay Service (NRS) on 1800 555 677 then ask for 1800 880 052 . If you need to speak to someone in a language other than English you can use the free Translating and Interpreting Service (TIS) by calling 13 14 50 . If you need help to report abuse or neglect because of your disability, the Hotline staff can…, What happens when you contact the Hotline?, When you call or email the Hotline you’ll need to give some details, including: your name, address and age some information about the service or place where the abuse or neglect is happening, or has happened the name of the person or people responsible for the abuse or neglect the name, age and address of the person being abused or neglected your permission for the Hotline to share this…, What happens after you make a report?, The Hotline staff will work with you to find the best way to deal with the abuse or neglect you’re reporting. They will give you information and refer your report to the right organisation. The Hotline won’t take sides in the issue and doesn’t advocate for anyone., Abuse or neglect in a government-funded service, If your report is about abuse or neglect in a government-funded service, the Hotline will pass the report on to the government body that funds the service. The funding body will then investigate the report. Government-funded services for people with disability can include: open or supported employment accommodation community services respite care services., All other reports of abuse or neglect, If your report is about abuse or neglect that isn’t in a government funded service, the Hotline will pass the report on to an organisation that can investigate the report. This might include an ombudsman or complaints-handling body., Help to write referrals, The Hotline can help to write referrals to report abuse and neglect to: NDIS Quality and Safeguards Commission – for abuse and neglect relating to NDIS supports or services NSW Ageing and Disability Commissioner South Australian Adult Safeguarding Unit . If you or someone you know is being abused or neglected, you can contact the National Disability Abuse and Neglect Hotline (The Hotline) on…, Complaints about the Hotline, Contact the Department of Social Services (DSS) Complaints – 1800 634 035 if you want to complain about the service you have received from the National Disability Abuse and Neglect Hotline.
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For more help, please go to The Translating and Interpreting Service (TIS National)
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Searching for a job and career progression can be challenging enough without the added worry of sharing personal health information. Many people with disability wonder about their rights:, Can an employer ask if I have a disability during the hiring process or while I'm employed?, In Australia, the short answer is, no. Under the Disability Discrimination Act 1992,, employers can't ask about your disability, unless it directly affects your ability to do the job or creates a safety risk. They also can’t ask about your medical history, lifestyle, or personal information that isn’t relevant to your role., JobAccess can help you understand your rights and know how to share information safely, , so you can access the support you need to succeed at work., Your right to privacy: What employers cannot ask, Australian anti-discrimination law sets clear boundaries for employers. You have the right to keep your disability private. If you choose to share this information, your employer must keep it confidential and cannot share it without your permission. Employers and co-workers are legally restricted from asking about: Personal daily activities that don’t relate to your job or ability to perform work…, When it becomes relevant., Sharing a disability is always your choice. However, there are times when sharing information with your employer can help keep you safe and supported at work: If your disability affects how you perform your job. If your disability could impact your safety or the safety of others. If you require reasonable adjustments to do your job effectively. You don’t have to share your disability if it doesn’…, What information do you need to share?, If you choose to share your disability, you only need to provide information that relates to your job: How your disability may affect your ability to perform essential job duties safely and effectively. Any medication, equipment, or supports that help you work safely. You do not have to share medical or personal details that are not relevant to your job., Focusing on what you need: The benefits of openness, Being open about your disability can help you access the support you need to thrive at work. Sharing this information allows employers to put reasonable adjustments in place, such as: Workplace modifications or assistive technology. Flexible working arrangements. Equipment or training to support your role. JobAccess can help you and your employer access funding through the Employment Assistance…, How JobAccess can help, We're a free and confidential government service for both employees and employers. We can help with: Identifying reasonable adjustments for your role. Providing advice on your rights and responsibilities. Connecting you with the National Disability Recruitment Coordinator for tailored recruitment guidance. Contact us on 1800 464 800 to speak to our team or submit an online enquiry today. For more…
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Returning to work after an injury or illness can be challenging, especially when living with an invisible disability. For Rehabilitation Counselling student, Haley, support from JobAccess made all the difference. “I have an invisible disability,” Haley says. "Sometimes I can walk without support, but I still live with the pain and fatigue from my injury. That isn’t always visible to others.”, The right workplace adjustments made a difference, Sitting for long periods was painful and difficult for Haley. Through the Employer Assistance Fund (EAF) , JobAccess provided the right workplace adjustments, including specialised equipment. “JobAccess has helped me get back to work by supporting me with equipment which has helped manage my fatigue levels and my pain,” Haley explains. Her manager, Tania, Senior Vocational Rehabilitation…, Inclusive employment benefits everyone, Tania says Haley’s story is a reminder that inclusive workplaces are achievable and beneficial. “Every employer has the potential to employ somebody with a disability,” she says. “You don’t necessarily need to do anything that’s dramatically different.” With the right workplace supports in place, people with disability can thrive – and employers can build stronger, more inclusive teams., Get Started with JobAccess, We’ve helped almost 500,000 Australians and many businesses. Whether you're a jobseeker, employer, or service provider, we can help you. Explore our free resources at: www.jobaccess.gov.au Call our expert advisers: 1800 464 800 Together, we can create a more inclusive workforce for all.
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When Xzavier fell seriously ill last year, he never imagined how much his life and career would change. “I caught meningitis, transverse myelitis and encephalitis,” Xzavier explains. “It affected my brain and spine, and I lost the ability to walk. I was in hospital from February to June, and it took nearly 10 months before I could walk again.” After months of intensive rehabilitation, Xzavier was…, JobAccess Employer Assistance Fund (EAF), , Xzavier received disability- related equipment to help him stay cool and comfortable at work throughout the day. “I got a cooling vest and some other gear from JobAccess,” he explains. “It helps me keep my body temperature stable, especially when I’m working hard or in the sun. It makes a big difference.” JobAccess also gave expert advice on the best adjustments for Xzavier’s condition. This…, free, confidential advice, to employers on how to make these changes through the EAF and other programs. So, businesses can build safer, more inclusive workplaces without added cost or complexity. Learn about the EAF and see how we can help you make easy, effective changes in the workplace at: What is the Employment Assistance Fund? | Job Access .
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