In 2006, the Australian Government launched JobAccess. What started as a simple idea - that everyone deserves support to find, keep, and thrive at work - has grown into Australia's national hub for disability employment.

Behind the 500,000 clients already supported are stories of people who stayed in work, found their footing, or discovered support they never knew existed.

From three staff to a national service

JobAccess was created in response to a recommendation from the Australian Human Rights Commission. It was designed to be a single, free point of contact for anyone with a question about disability and work, whether they are an employer, a person with disability, or a service provider.

Today, the program delivers three core services:

• The National Advice Line. An advisory service staffed by frontline professionals offering expert, confidential advice on all aspects of disability employment.
• The Workplace Adjustments and Employment Assistance Fund (EAF). Provides tailored recommendations and end-to-end support, delivered by allied health professionals with financial assistance available for equipment, building modifications, Auslan interpreting, and more.
• The National Disability Recruitment Coordinator (NDRC). Established in 2010 and joined JobAccess in 2016. It partners with larger employers through free, tailored 12-month partnerships to build disability confidence, shift workplace culture, and improve recruitment and retention practices.

Real outcomes that last

A core strength of JobAccess is its ability to deliver lasting employment outcomes, not just short-term support. In 2024, we published landmark research following up with people who received workplace adjustment funding through the EAF.

The results found:

• 96% of EAF recipients remained employed two years later.
• 89% were still with the same employer.
• 94% said the equipment, modification, or service helped them be more productive at work.

These are not short-term outcomes. They are sustainable employment results. The kind that changes the path of a person's working life.

Building employer confidence across Australia

Through the NDRC, JobAccess has partnered with 482 organisations across the public and private sectors, reaching more than 2 million employees. The results show a measurable shift in workplace culture:

• 87% of NDRC employer partners reported a positive shift in attitude towards employing people with disability
• 83% said they had increased confidence in employing and retaining candidates with disability

The NDRC has run over 450 disability awareness training sessions, helping more than 12,000 frontline workers gain practical inclusion skills.

"Without JobAccess, many people with disability would resign from work, lose their jobs or be less productive at work. JobAccess provides value for money, as it reduces costs to the Government, economy and society.”

-Department of Social Services independent evaluation,

June 2019.

A team that reflects the people it serves

Behind the service is a team that Georgia says makes JobAccess what it is.

"One of the most special things about the JobAccess program is the team who delivers it. The staff are so committed, so genuine in wanting to reduce barriers at work for people with disability. 90% of the team either live with a disability or care for someone that does."

-Georgia Miller,

National Manager, JobAccess.

That lived experience shapes how the service is delivered and why it continues to be trusted by the people who use it.

Twenty years of milestones

Over two decades, we’ve helped shape how Australia thinks and talks about disability employment. Some of our key milestones include:

• 2006: JobAccess is launched as Australia's national hub for disability employment.
• 2010: NDRC is established, partnering with larger employers to build disability confidence and shift workplace culture.
• 2018: We’re selected as a United Nations and International Labour Organisation Best Practice Case Study. Used in international training modules on disability employment.
• 2019: An Independent DSS evaluation confirms JobAccess provides value for money, reducing costs to the Government, economy and society.
• 2022: Our first nationwide survey on workplace adjustment awareness is published.
• 2023: Our Career Progression for People with Disability guide is released. The NDRC signs its 400th employer partner.
• 2024: Our landmark two-year follow-up research is published. As well as our Workplace Adjustments and How to Support a Neurodivergent Workforce guides.
• 2025: We’re recognised as a Zero Project Awardee 2025. Our third Zero Project recognition, for innovation in disability employment policy. Our advice line surpasses 500,000 people supported.
• 2026: Our 20th anniversary.

As we enter our third decade, the focus remains on the people our service is built for.

"What excites me about the future of JobAccess is more good news stories, more people with amazing employment outcomes - but not just getting work," says Georgia. "Actually progressing in careers. And seeing more people with disability in leadership positions."

Whether you're an employer looking to build a more inclusive workplace or a person with disability exploring your options, we can help. Call us on 1800 464 800 to find out what support is available for you.

Employers looking to hire people through Inclusive Employment Australia can now access a new guide explaining how the program works.

Inclusive Employment Australia is a specialist disability employment program. It assists people with disability, injury, or health condition to prepare for, find and maintain work and grow their career. It replaced the Disability Employment services (DES) program on 1 November 2025.

How the guide helps employers

The Working with Inclusive Employment Australia: Guide for Employers outlines the support at each stage of hiring.

The guide covers:

• Pre-employment help – How an Inclusive Employment Australia provider can help employers design jobs to hire people with disability.
• Financial help – Information on wage subsidies that may be available when hiring through Inclusive Employment Australia provider.
• Accessibility – Advice on how to make a workplace accessible and inclusive for people with disability.
• On-the-job support – Information on 'Ongoing Support -Work Assist' services to help people with disability in the workplace.

Working together for success

Building a strong partnership with an Inclusive Employment Australia provider can help an employer find the right staff and create a more inclusive workplace.

Employers can also get free advice on hiring people with a disability through the National Disability Recruitment Coordinator (NDRC). The NDRC is managed by JobAccess and helps remove hiring barriers.

Read the free guide

Download the full guide.

For confidential and expert advice on supporting people with disability at work, call JobAccess on 1800 464 800 today.

Myth: Hiring people with disabilities is expensive. Costs for workplace changes, extra supervision, and lower productivity can add up.

Reality: The data tells a very different story.

1. Misperceptions, not reality, form the basis of the myth.

Many employers think that hiring someone with a disability costs a lot of money. But these fears often come from a place of misunderstanding.

Not all employees with disabilities need adjustments to do their jobs. When they do, these changes are often low-cost or even free. For instance, flexible working arrangements can help.

Our national survey found that many workplace changes are good for all employees, not just those with disability.

2. Adjustments are surprisingly cost-effective

A key finding from the survey is that for every $1 spent on workplace changes, employers can save $40.

Adjustments help individual employees and also bring business benefits. These include keeping talent, cutting re-hiring costs, and boosting overall productivity.

3. Long-term benefits outweigh initial costs

Our research found excellent cost-benefit ratios:

• Supporting an employee with an intellectual disability delivers a cost-benefit ratio of 1:21.
• Hiring people with autism brings great benefits, showing a 5:28 return ratio. This includes factors like productivity, stability, and long-term contributions.
• Hiring an adult with a developmental cognitive disability, such as autism, offers business benefits at no extra cost.

These findings challenge the idea that hiring people with disability lowers productivity or raises costs. In fact, it shows the opposite is true.

4. Help is available to make adjustments affordable

Employers don’t have to cover workplace modification costs alone:

• The Employment Assistance Fund (EAF) can cover costs for:
  • workplace modifications
  • assistive technology
  • Auslan interpreters
  • disability-awareness training
  • and more.
• Many adjustments, such as flexible work arrangements, may cost nothing. Most changes cost less than $1,000.
• In supported-wage cases, a one-off $1,000 payment can cover the initial costs of hiring someone through the Supported Wage System (SWS).

5. A strategic, inclusive approach delivers long term value

Beyond cost savings, employing people with disability strengthen business outcomes including:

• Reduced turnover: inclusive workplaces keep staff longer. This cuts hiring and training costs.
• Innovation: Diverse teams bring fresh ideas, resilience, and creative problem-solving.
• Reputation and culture: Inclusion enhances company’s reputation, boost employee morale, and attracts both customers and talent.

6. What employers can do to get started

To make inclusive employment effective and cost efficient, here are some practical steps. We can guide you through all of them, for free:

1. Check workplace accessibility - Identify barriers in your organisation and see where small changes that can make a big impact.
2. Create an inclusion plan — Work with employees, including people with disability, to co-design changes that align with business goals.
3. Get support — Use resources like JobAccess advisers, Inclusive Employment Australia providers, or the National Disability Recruitment Coordinator.
4. Educate your team — Disability awareness training helps break down stereotypes and builds confidence.
5. Review and adapt — monitor adjustments, track costs versus benefits, and refine your strategy.

The bottom line

The belief that hiring people with disability is too costly isn’t supported by the facts. On the contrary, low-cost changes can result in big savings—both money-wise and culturally.

With the right support and planning, hiring inclusively is both the right choice and a smart business move.

Need help making your workplace accessible? Want to explore funding or support? JobAccess is here for you. Call us at 1800 464 800 or submit an enquiry.